Customer service appointment coordinator
Las Vegas
Customer service appointment coordinator
Full Time • Las Vegas
Benefits:
- 401(k) matching
- Bonus based on performance
- Training & development
About the Role:
Dial Maintenance LLC is looking for a motivated and friendly Customer Service Appointment Coordinator to join our growing team in Las Vegas, NV! In this role, you'll be the first point of contact for our customers, helping schedule appointments and ensure a seamless service experience from start to finish.
Responsibilities:
- Answer inbound customer calls, emails, and messages in a professional and timely manner
- Schedule, confirm, and manage service appointments using scheduling software
- Coordinate with field technicians and service teams to optimize daily appointment schedules
- Follow up with customers before and after appointments to ensure satisfaction
- Maintain accurate customer records and update databases with appointment details
- Handle customer inquiries, concerns, and complaints with professionalism and care
- Communicate service updates, delays, or changes to customers promptly
Requirements:
- 1+ year of customer service, scheduling, or administrative experience preferred
- Strong verbal and written communication skills
- Proficiency with scheduling software, CRM tools, or Microsoft Office
- Highly organized with the ability to multitask in a fast-paced environment
- Friendly, patient, and customer-focused demeanor
- Reliable, punctual, and a strong team player
- High school diploma or equivalent required
About Us:
Dial Maintenance LLC is a trusted maintenance and service company proudly serving the Las Vegas, NV area. Our customers rely on us for dependable, high-quality service, and our team is dedicated to delivering excellence every step of the way. We foster a supportive work environment where employees are valued, respected, and given the tools they need to succeed.
Compensation: $13.00 - $18.00 per hour
Welcome to Dial Carpet Cleaning
Established in 2008, we have been serving the Las Vegas valley with nothing less than 5-star carpet cleaning services.
We go above and beyond for our residential and commercial clients by offering high-quality, affordable carpet cleaning services you can’t find anywhere else. We have been cleaning hundreds of households in the Las Vegas valley for over 10 years. By using the premier cleaning formulas and techniques, our certified carpet technicians can get floors looking like new.
We go above and beyond for our residential and commercial clients by offering high-quality, affordable carpet cleaning services you can’t find anywhere else. We have been cleaning hundreds of households in the Las Vegas valley for over 10 years. By using the premier cleaning formulas and techniques, our certified carpet technicians can get floors looking like new.
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